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Business News

Beyond Banking: J.P. Morgan Becomes Your Lifestyle Concierge

J.P. Morgan Private Bank is taking “full service” to a new level—think less balance sheets, more private jets. The bank just rolled out a lifestyle service for its ultra-wealthy clients, offering everything from jet cards and luxury travel perks to art restoration, household staffing, and even CFO-for-your-life bill pay. The move reflects a bigger trend: as financial advice gets commoditized, private banks are leaning into lifestyle management because when you’ve got billions, sometimes what you really need is a vetted nanny, a polished Picasso, and a discounted Gulfstream.

United Bets Big While Rivals Tap the Brakes

With too many flights driving fares lower, most U.S. airlines are slowing expansion but United is bucking the trend. CEO Scott Kirby says the carrier’s focus on loyalty, tech upgrades like Bluetooth and seat-back screens, and a broader network is fueling growth, even as competitors play it safe. United plans to expand domestic capacity nearly 6% in 2025, far outpacing Delta, American, and Southwest. Kirby argues that treating air travel as more than a commodity is winning over customers and he’s openly skeptical that the ultra-discount model, spotlighting Spirit’s struggles, has a future.

What We’re Reading

The Shifts Marketers Can't Ignore

What campaigns are breaking through? Where are brands placing bets for Q4? And how are leaders turning big ideas into measurable results?

Watch a fast-paced, 29-minute roundtable with top marketing voices—Sarah Marzano (EMARKETER), Ryan Nelsen (StackAdapt), Jim Babb (Part and Sum), and Catalina Salazar (Wolt) as they share what’s working now and what’s next.

You’ll learn:

•  Where AI is streamlining workflows

•  How to maximize the impact of in-person experiences

•  What drives true full-funnel performance

•  Where to invest for growth in Q4

•  How creators are blending digital and analog

Tip of the Day

Retention > Acquisition

It’s 5x more expensive to land a new customer than keep an existing one. Build in “surprise and delight” moments to nurture loyalty.